Skip to content
The Bintel Team Contact Us Support Blogs

Contact us

Contact Bintel · Sydney

Real advice from people
who use the gear.

Sydney's binocular and telescope specialists since 1979. Phone, email, or drop into our Glebe showroom. We'll help you land on the right setup the first time.

Call (02) 9518 7255 Email sales@bintel.com.au ›
Talk to a real Bintel astronomer:
John Clare Don Jess Earl
Inside the Bintel showroom in Glebe, Sydney

Three ways to reach us

Pick whichever's easiest.

Phone (02) 9518 7255 Best for fast advice and order updates. Call us › Email sales@bintel.com.au support@bintel.com.au for existing orders. Send a message › Visit Glebe, Sydney 84 Wentworth Park Road. Six days a week. Open in Maps ›

How we can help

Pick the path that fits.
We'll take it from there.

Bintel has been helping Australians get into astronomy, astrophotography and birding since 1979. Here's what people most often reach out about.

01

Buying advice

Tell us your budget, what you want to look at and where you'll use it. We'll match you with the right telescope, binocular or camera setup.

02

Astrophotography

From first DSLR shots to dedicated cooled cameras, mounts and guiding. We use the gear we sell so we can talk through the full workflow.

03

Birding & nature

Roof prism, porro prism, ED glass, close focus, eye relief, weight. We'll cut through the spec sheet and find the binocular you'll actually use.

04

Existing orders

Tracking, delivery questions, change of address or stock updates. Email support@bintel.com.au with your order number and we'll sort it.

05

Repairs & service

Warranty work, collimation, cleaning, basic adjustments. Tell us the make, model and what's happening and we'll point you at the best next step.

06

Schools & clubs

Group quotes, education pricing, demo nights and club partnerships. Drop us a line and we'll loop in the right person.

The people you'll talk to

Meet the Bintel team.

Over 110 years of combined astronomy experience. Factory-trained technicians. Real astronomers, in store and on the phone.

John Mills

John Mills

Director

Clare Mills

Clare Mills

Director

Don Whiteman

Don Whiteman

Technical & Education Manager

Jess Gilmore

Jess Gilmore

Logistics & Social Media

Earl White

Earl White

Customer Communications

Read the full team bios ›

Visit the Bintel showroom

The Bintel store in Glebe, Sydney.
Open six days a week.

The Binocular & Telescope Shop
84 Wentworth Park Road
Glebe NSW 2037, Australia

  • Light railGet off at the Glebe stop, walk under the overpass, then follow Bridge Road around the corner. The front door is on the corner of Bridge Road and Wentworth Park Road.
  • By carStreet parking is available on Wentworth Park Road and the surrounding side streets.
  • Heads upComing in to look at a specific telescope or astrophotography rig? Give us a quick call first so our team in Glebe can have it set up and ready when you arrive.
Open in Google Maps Call before you visit ›

Trading hours

Bintel store opening hours

Monday9:30 – 5:30
Tuesday9:30 – 5:30
Wednesday9:30 – 5:30
Thursday9:30 – 5:30
Friday9:30 – 5:30
Saturday9:30 – 4:00
SundayClosed

Frequently asked

The questions we hear most often

Quick answers below. Still not sure? Phone or email is the fastest way to get a real answer.

Do you ship Australia-wide?
Yes. We ship across Australia from our Glebe warehouse and most orders go out the same or next business day. Tracking is emailed automatically. International shipping is available on request for selected items.
Can I see telescopes and binoculars in store before buying?
Absolutely. We keep a wide range of binoculars and telescopes set up in the showroom so you can compare them in hand. For larger or specialist gear, give us a call first so we can have the right model out and ready.
I'm a beginner. Where do I start?
That's a big part of what we do. Tell us your budget, what you want to observe and where you'll be using it, and we'll point you to a setup that won't end up in the cupboard after a month. No upselling, just gear that fits.
Do you service or repair telescopes?
We handle warranty work for the brands we carry and can advise on collimation, cleaning and basic adjustments in store. For more complex repairs, send us the make, model and a description and we'll talk through the best path forward.
Can I pick up my online order in store?
Yes. Choose pick-up at checkout and we'll email you when your order is ready. Please wait for that email before coming in, especially for larger items that may need to come from our warehouse.

Still got a question?

Talk to a real Bintel astronomer
in Sydney.

A quick phone call usually beats a long email thread.

Call (02) 9518 7255 Email us instead ›